Shipping And Returns
Returns & Refunds
Because all of our products are handmade and personalized to order, we’re unable to accept general returns or exchanges. Each item is made specifically for you based on your selected design, colors, and personalization details.
We will gladly replace or refund any item that arrives damaged, defective, or incorrect due to an error on our part. Please contact us within 7 days of delivery with your order number and clear photos so we can make it right quickly.
Contact us through our contact page for live chat or email support, or email us directly at support@kwlcreations.com.
Order Changes & Cancellations
Production begins shortly after your order is placed, so we can only accept changes or cancellations within 1 hour of purchase.
If you need to make a change, please reach out as soon as possible through our contact page or email support@kwlcreations.com.
Processing & Shipping
We ship most orders the next business day, though processing may take an additional day during busy periods. All orders ship from Aurora, Colorado.
Letter Tracking Orders
Small, flat items are shipped using our letter tracking option.
These orders arrive in a medium-sized white or yellow envelope delivered by USPS. After your order ships, you’ll receive a tracking link via email.
Important: This tracking is provided through our shipping partner and is not valid on the USPS website. Updates will only appear using the tracking link sent to your email.
Occasionally, orders may be marked as “delivered” before they reach your mailbox. In most cases, they arrive with your regular mail within 1–3 business days after the delivery scan.
If you can’t locate your envelope, please check carefully between advertisements or other mail, as these flat envelopes are sometimes tucked inside by the postal carrier.
Please allow a few days after the “delivered” status before reporting a missing item.
Shipping Issues
KWL Creations is not responsible for postal delays, incorrect addresses provided at checkout, or weather-related interruptions.
If your tracking shows “delivered” but you don’t see your package, please check with household members and neighbors, check around your mailbox or mail area, and allow 1 additional business day for delivery.
If it still hasn’t arrived, please contact us through our contact page for live chat or email support, or email support@kwlcreations.com.
Shipping & Delivery Times
KWL Creations ships all orders promptly, but delivery times are controlled by the carrier and are not guaranteed. Estimated delivery dates provided by USPS or FedEx are only estimates.
If you need your order by a specific date, we strongly recommend selecting an upgraded shipping option at checkout. Faster shipping options, such as USPS Priority Mail or FedEx, provide quicker transit times and full tracking.