Refund policy

Return Policy

Because all of our products are handmade and personalized to order, we’re unable to accept general returns or exchanges. Each item is created specifically for you based on your selected design, colors, and personalization details.

We will gladly replace or refund any item that arrives damaged, defective, or incorrect due to an error on our part. Please contact us within 3 days of delivery with your order number and clear photos so we can make it right quickly.

Contact: support@kwlcreations.com

Order Changes & Cancellations

Because production begins soon after your order is placed, we can only accept changes or cancellations within 1 hour of purchase. If you need a change, email support@kwlcreations.com.

Shipping Issues

KWL Creations isn’t responsible for postal delays, packages addressed incorrectly, or weather-related interruptions. For packages with carrier tracking, please use the tracking number provided.

If a package shows delivered but you don’t see it, please check with household members and neighbors and allow 1 business day; if it still hasn’t arrived, email support@kwlcreations.com.

Shipping & Delivery Times

KWL Creations ships all orders promptly, but we are not responsible for postal or carrier delivery times, delays, or interruptions once an order has shipped. Delivery estimates provided by USPS or FedEx are only estimates and are not guaranteed.

If you need your order by a specific date, please purchase a shipping upgrade at checkout to ensure faster, trackable delivery. Upgraded shipping options (such as USPS Priority Mail or FedEx) provide quicker transit and include full tracking.